Payment Policy

1. Payment Methods

RugCity accepts the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Bank Transfer (on eligible purchases)

Note: Payment options may vary based on the country and delivery address.

2. Payment Timing

• All orders must be paid in full at the time of purchase.
• For custom orders, a deposit may be required to initiate production, with the balance due before shipping.

3. Deposits for Custom Orders

• A non-refundable deposit of 50% of the total price is required to confirm a custom order.
• The remaining balance is due before the order is shipped or delivered.

4. Currency

• Payments are accepted in AUD

5. Security and Data Protection

• RugCity uses secure payment processing methods to protect personal and financial data.
• Payment information is encrypted and handled with strict privacy and data protection measures.

6. Cancellations and Refunds

• Orders may be canceled before shipping for a full refund, except custom orders, which are subject to a restocking fee or non-refundable deposit.
• Refunds for eligible cancellations will be processed within 1-3 business days.

8. Contact Information

• For any payment-related questions, please contact our support team at admin@rugcity.com.au

Note: RugCity reserves the right to update this Payment Policy at any time.